Terms of service

Playful Journeys – Terms of Service

Last Updated: 4 October 2025

Welcome to Playful Journeys! By accessing or using our website (www.playfuljourneys.co.uk) or services, you agree to be bound by these Terms of Service and our policies, including our Privacy Policy, Shipping Policy, and Refund Policy. Please read them carefully.

1. Acceptance of Terms

By using our website, services, or products, you accept and agree to comply with these Terms of Service and any referenced policies. If you do not agree, please do not use or access our website or services.

2. Company Information

Playful Journeys is operated by:

Legal Business Name: Playful Journeys LTD. Registered in: England and Wales Business Address: 154 Mansfield Road, S803AB, Worksop. Email: playfuljourneyshq@gmail.com Company Registration Number: 16487344

3. Use of the Website

You agree to use our website and services only for lawful purposes. You must not:

  • Violate any local, national, or international law or regulation
  • Send unsolicited or unauthorized advertising, promotional materials, or spam
  • Upload or transmit viruses, malware, or harmful code
  • Interfere with the operation of the website, including hacking, scraping, or overloading servers
  • Collect or track the personal information of others without consent

You are responsible for maintaining the security of your account credentials and devices.

4. Products and Services

  • All products and services are subject to availability
  • We may limit the quantity of items purchased per order
  • Product descriptions, pricing, and images are provided in good faith but may be updated or corrected without notice
  • Colours and images may appear differently on different devices
  • Products are sold for personal or household use only, not for commercial resale

5. Orders and Payment

  • Orders are subject to acceptance and availability
  • Payment must be received in full before products are dispatched
  • Accepted payment methods are displayed at checkout
  • Prices include VAT where applicable and are shown in British Pounds (GBP)
  • If a payment fails, your order may be cancelled
  • You have the right to cancel your order before dispatch in accordance with UK consumer law
  • You represent that all information provided during checkout is correct, current, and complete

6. Shipping and Delivery

Shipping and delivery terms are detailed in our Shipping Policy, which forms part of these Terms. We are not liable for shipping or delivery delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you once products are transferred to the carrier.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms. All statutory consumer rights under UK law remain unaffected.

8. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information. We comply with GDPR and other applicable UK data protection laws.

9. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Playful Journeys and protected by UK and international copyright laws
  • You may not copy, reproduce, distribute, modify, or create derivative works without our express written permission

10. Feedback

By submitting any ideas, suggestions, reviews, or other content ("Feedback"), you grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, and distribute it. You represent that you own the Feedback and that it does not violate any third-party rights.

11. Optional Tools & Third-Party Links

  • We may provide access to third-party tools and links. These are provided "as is" without endorsement or warranty
  • Use of third-party tools or links is at your own risk. We are not liable for any issues arising from third-party products or services

12. Errors, Inaccuracies, and Omissions

We make reasonable efforts to provide accurate information, but occasionally errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, including changes to product descriptions, pricing, promotions, or orders, without prior notice.

13. Prohibited Uses

You may access and use the Services for lawful purposes only. Prohibited activities include, but are not limited to:

  • Unlawful or malicious conduct
  • Infringing intellectual property rights
  • Harassment, abuse, or defamation
  • Uploading viruses or malware
  • Spamming, phishing, or scraping
  • Impersonating others

Violation may result in suspension or termination of access.

14. Termination

We may suspend or terminate your access to the website or services at any time for violations of these Terms. Obligations under certain sections (Intellectual Property, Feedback, Liability, Privacy) survive termination.

15. Disclaimer of Warranties

All services and products are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, secure, or error-free operation. Some jurisdictions limit or do not allow disclaimers of implied warranties, so these may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law, Playful Journeys shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, revenue, or data. Liability for death or personal injury caused by our negligence, or other non-excludable liability, remains.

17. Indemnification

You agree to indemnify and hold harmless Playful Journeys, our affiliates, and service providers from any claims, damages, or losses arising from:

  • Your breach of these Terms
  • Violation of any law or third-party rights
  • Your use of the Services

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Waiver; Severability; Entire Agreement

  • Failure to enforce any provision does not waive that right
  • If any provision is invalid, the remaining provisions remain enforceable
  • These Terms, together with our policies, constitute the entire agreement between you and Playful Journeys

20. Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer our rights and obligations without notice.

21. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, or internet outages.

22. Headings

Headings are for convenience only and do not affect interpretation.

23. Changes to Terms

We may update these Terms at any time by posting changes on our website. Continued use constitutes acceptance of updates.

24. Contact Information

If you have questions about these Terms, contact us at: Email: playfuljourneyshq@gmail.com