FAQs

What is Playful Journeys?
Playful Journeys is a company that creates engaging and creative products, such as the Journey Pack, designed to make travel and everyday adventures fun for children.

What is the Journey Pack?
The Journey Pack is a curated kit containing seven items, including activities, crafts and educational materials to keep children entertained and engaged while on the go.

Who is the Journey Pack designed for?
The Journey Pack caters to a wide range of ages, from toddlers to school-aged children, whether travelling by car, plane or simply enjoying time at home.

What’s included in a Journey Pack?
Each Journey Pack contains a mix of age-appropriate activities, such as books, colouring materials, crafts and more. Specific contents may vary depending on the theme or pack chosen.

What’s the refund/exchange policy?
At Playful Journeys, we want you to be delighted with your purchase. Our refund policy applies primarily to cases where items are missing, damaged or faulty. In rare instances—such as errors made on our part—refunds or exchanges may be offered.

Returns must be initiated within 14 days of receiving your order, and items must be in their original, unopened packaging due to hygiene considerations.

Please note that we cannot accept responsibility for delivery delays and are unable to offer refunds in such cases.

For full details, please refer to our complete refund policy.

How can I collaborate with Playful Journeys?
We’re always excited to collaborate with like-minded brands! If you’re interested in working together, please email us at playfuljourneyshq@gmail.com. We’d love to explore opportunities and discuss how we can partner effectively.

Do you offer bulk orders or discounts?
Yes, we provide special pricing for bulk orders, including those for weddings, parties and other events. Contact us for details, and we’ll be happy to help create something special for your occasion.

Do I have to buy a pack for the specific age of my child?
No, you don’t. Our suggested age ranges are simply a guide to help you choose what we believe children in that group will enjoy most. If you feel your child would benefit more from a pack aimed at an older age group—for example, if you have a two-year-old who you feel is ready for the 3–5 years pack—that’s entirely up to you.

Please note: if you choose a pack intended for an older age group, it is at your discretion, and parental supervision is always recommended.

How do I send a Playful Journeys pack as a gift?
It’s easy! Simply place your order as usual and, during checkout, enter the recipient’s name and delivery address in the shipping section. The pack will then be sent directly to them.